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Support

VIEWING LIVE STREAMS 

Live Stream Vs. Video Conferencing

Sometimes live streams are confused with options like Zoom, Google Meet/Duo, FaceTime, or even Facebook video chat. The one thing all those apps have in common is two-way video and sound capability. When using these services, you will be able to see and hear whomever it is that you are online with and they will see and hear you. In contrast, live streaming is one-way communication from us to you. We will not be able to see or hear you when you are watching the live event. This allows a convenient, alternative way to enjoy the things and people you love in the comfort of your home. 
 

Viewing Options

To make sure you are able to experience the live stream on the platform you want, we provide several ways to view the event. The stream can be simultaneously broadcasted to multiple social media platforms chosen and approved by the client. Only platforms approved by the client will be showing the live stream and not all links will be active if the client chose to not use that platform. The main streaming page is located at:

www.legacyeventgroup.com/stream

 

Primary Live Stream Player

On this page you will see the main live stream embedded on our website. Please hit the play button to start the stream. This player will buffer the live stream after it begins so if you log on after the countdown stream or event has started please use the time bar at the bottom of the video window to scroll to the right where it says “live.”

 

Embedded Links

Embedded links work in the same way as the primary video player. Embedded links are inside our website and do not require any additional login information. With simultaneous streaming there could be a delay from one source to the other. This delay is expected and unnoticed if you remain on one viewing platform or page.

 

External Links

External links will take you outside of our website and to the Legacy Event Group page inside that social media site. The video may automatically display the live stream or you may have to select it from the live video feed. Please note that any external option will take you off of Legacy Event Groups page, but will not require you to log on to the social media/streaming site. If you are a user of that platform you can log in if you wish but it is not required to view the live stream. Often times this option is the most versatile option, especially for mobile users or those with accounts inside that platform. If you select the external link and there is no live stream available, the client has chosen to not use that platform. If this occurs please select a different viewing option.
 

Troubleshooting

If you experience any difficulties with load time or buffering on any platform please go back to www.legacyeventgroup.com/stream and chose a different external or embedded option.

 

Viewing a live stream is dependent on a steady connection to the internet. After trying multiple platforms if you are still experiencing difficulties connecting or buffering please try a different device or secure a better internet connection.

 

Additional Support

Legacy Event Group is available for limited technical assistance on the day of the event. Assistance will be extremely limited during the event so if you have concerns about your connection, our site, or compatible devices and platforms, please contact us at:

 

info@legacyeventgroup.com / 937-414-0079

frequently ASKED QUESTIONS

What if my stream just keeps buffering?


Watching a live stream requires a quality internet connection. If you are experiencing lagging video, audio or long loading times, try watching on a different devices or restarting your internet modem or router.




How do I watch a live stream?


Our streaming services are sent to a wide variety of extenal platforms, however it is also directly embeded on our websites streaming page with the external links right below. - https://www.legacyeventgroup.com/stream




Do I have the ability to rewatch the live stream?


That varies upon the clients requests and chosen platform. Some platforms such as facebook or youtube will convert the live video to a format that can be watched again. However in some cases the live video isn't reposted due to client privacy concerns.




Can I be seen or heard while watching one of your live streams?


While many think of facetime, google meet or zoom when it comes to live streams, our live streams are only designed to be viewed, not interacted with. With this being said, kick your feet up, grab the popcorn and get comfy!




Is it really live?


Yes, our streams are live with a delay of only about 10 seconds. You're seeing the action as it happens!




What if I pause the video?


If the platform allows a live video to be paused, once resumed it will pick up where you left off. To make the video Live again you will need to move your scrubbing bar (slider) all the way to the end. Some platforms also include a button that says Live, by clicking the button your video will once again be current.




Can I use a phone or tablet?


Yes, absolutley! Some platforms provide a better mobile experience than others. Facebook and Youtube are some of the better platforms for veiwing on a mobile device, and their even better when used inside their App.




What is the difference between an embedded live video and an external live source?


The biggest difference is when it comes to being mobile friendly. When watching an embedded video on your phone or tablet, if you rotate your device, the orentation may not change. However, if you are watching on an external streaming platform that is mobile friendly your experience is improved by allowing you to change the size of the video and rotate or screen.





Next STEPS

Your journey is your own, but we are here to help every step of the way. With the links below you can contact us for more info, schedule a free consultation, or check our availability and build a custom quote with the option to reserve your event today!

CLIENT SERVICES

LEGACY

EVENT GROUP

19 E Central Ave

Miamisburg, OH 45342

Tel: 937-414-0079

info@legacyeventgroup.com

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