
Support
VIEWING LIVE STREAMS
Live Stream Vs. Video Conferencing
Sometimes live streams are confused with options like Zoom, Google Meet/Duo, FaceTime, or even Facebook video chat. The one thing all those apps have in common is two-way video and sound capability. When using these services, you will be able to see and hear whomever it is that you are online with and they will see and hear you. In contrast, live streaming is one-way communication from us to you. We will not be able to see or hear you when you are watching the live event. This allows a convenient, alternative way to enjoy the things and people you love in the comfort of your home.
Viewing Options
To make sure you are able to experience the live stream on the platform you want, we provide several ways to view the event. The stream can be simultaneously broadcasted to multiple social media platforms chosen and approved by the client. Only platforms approved by the client will be showing the live stream and not all links will be active if the client chose to not use that platform. The main streaming page is located at:
www.legacyeventgroup.com/stream
Primary Live Stream Player
On this page you will see the main live stream embedded on our website. Please hit the play button to start the stream. This player will buffer the live stream after it begins so if you log on after the countdown stream or event has started please use the time bar at the bottom of the video window to scroll to the right where it says “live.”
Embedded Links
Embedded links work in the same way as the primary video player. Embedded links are inside our website and do not require any additional login information. With simultaneous streaming there could be a delay from one source to the other. This delay is expected and unnoticed if you remain on one viewing platform or page.
External Links
External links will take you outside of our website and to the Legacy Event Group page inside that social media site. The video may automatically display the live stream or you may have to select it from the live video feed. Please note that any external option will take you off of Legacy Event Groups page, but will not require you to log on to the social media/streaming site. If you are a user of that platform you can log in if you wish but it is not required to view the live stream. Often times this option is the most versatile option, especially for mobile users or those with accounts inside that platform. If you select the external link and there is no live stream available, the client has chosen to not use that platform. If this occurs please select a different viewing option.
Troubleshooting
If you experience any difficulties with load time or buffering on any platform please go back to www.legacyeventgroup.com/stream and chose a different external or embedded option.
Viewing a live stream is dependent on a steady connection to the internet. After trying multiple platforms if you are still experiencing difficulties connecting or buffering please try a different device or secure a better internet connection.
Additional Support
Legacy Event Group is available for limited technical assistance on the day of the event. Assistance will be extremely limited during the event so if you have concerns about your connection, our site, or compatible devices and platforms, please contact us at:
info@legacyeventgroup.com / 937-414-0079

